Do you have a complaint?

Customer satisfaction

It is very important to us that you are satisfied with the care and services. At the GP emergency stations, everyone carries out their work as well and accurately as possible. However, it may happen that you are less satisfied with some things.

Dissatisfied or do you have a suggestion?
If you have a complaint about the state of affairs at the GP medical station or about the way in which the GP, doctor’s assistant and/or driver acts, we would like to hear from you. We take your complaint seriously. The complaints procedure for patients can be found here.

How do you report a complaint?
You can report a complaint by filling in the complaint form . The complaints officer will then contact you.

Written:
GP Emergency Stations Amsterdam
Attn. Complaints Officer
P.O. Box 206
1000 AE Amsterdam

Solving the problem together
If you have a complaint, you can also discuss this directly with the relevant general practitioner, doctor’s assistant and/or driver. This is the simplest and often quickest solution. If you cannot resolve it together, you can contact the complaints officer of the Amsterdam GP Emergency Stations.

Complaint mediation: accessible and direct
The complaints officer will contact you by telephone within a few days and discuss your complaint. She advises and looks for a solution together with you. Hearing both sides is essential for good complaint mediation. Of course, you can also submit a complaint by e-mail, telephone or letter. Your complaint will be discussed with the relevant general practitioner or doctor’s assistant and fed back to you. Sometimes there is direct contact with the practitioner or a mediation meeting is arranged.