Why does the Amsterdam GP Emergency Stations record telephone conversations?

GP Emergency Stations Amsterdam automatically records all telephone conversations with patients, from the moment the phone is answered to the moment the connection is disconnected. The purpose of these recordings are:

• Support and investigation of calamities and incidents, complaint mediation and aggression reports;
• To be able to evaluate conversations between patients and staff in the context of training and quality purposes;
• Monitor the quality of telephone communication and, if necessary, improve it.

These conversations are stored for a maximum of two (2) years. The conversations can only be listened to by employees of Huisartsenposten Amsterdam for the above purposes. A patient has the right to listen to a recording of a conversation he/she has had with a triage nurse or with a general practitioner. Patients can submit a written request to the complaints officer.

More information about the processing of personal data can be found in the privacy statement of Huisartsenspoedposten Amsterdam.