Frequently Asked Questions
Do you urgently need a GP in the evening, at night or at the weekend? Then call the central telephone number (088 – 00 30 600) of the GP medical station in Amsterdam, Badhoevedorp, Landsmeer, Diemen and Duivendrecht.
‘Urgent’ are health complaints that cannot wait until the next working day from your own GP. For example, increasing shortness of breath, paralysis symptoms, severe pain, a seriously ill child or an accident in the house. Or if you are so worried that you want to ask for medical advice!
You call and then?
You will have a well-trained and experienced triage nurse on the line. Preferably, the patient should call himself. If you are calling for someone else, make sure you have all patient data at hand.Depending on your situation:
• You will receive medical advice by telephone
• You will receive an appointment for a visit to the GP post in your area
• The GP comes to your home (if transport to the post is medically irresponsible)Are you dealing with a life-threatening situation? Press ‘1’ on your phone. You will then be helped with priority.
What does the medical station need to know about me?
The triage nurse asks for the following patient data, among other things:
• Your date of birth, name, zip code and house number
• Your phone number
• The name of your GP
• Your health insurance number
• Description of your complaint(s)
• Your medical history (major condition/illnesses/allergies)
• Your medication use
• Proof of identity (To the GP post? Please bring your ID)
No. The phone is answered by a specially trained doctor’s assistant. The assistant will give you good advice. Moreover, this advice is always checked by the GP. The assistant also makes appointments for a visit to the post office or a doctor’s visit at your home.
The GP medical station provides emergency care. To assess the degree of urgency, the doctor’s assistant will ask you a number of questions about your urgent health complaints. Only then can the assistant determine how quickly and what help is needed. Moreover, an appointment can be scheduled in this way, so that you do not have to wait unnecessarily long when you come to the post.
On weekdays from 17:00 until 08:00 the next morning, on weekends from Friday 17:00 to Monday 08:00 and on holidays from 08:00 until 08:00 the next day.
No, the GP medical station is intended for urgent health complaints that cannot wait. There is too little capacity at the GP medical station for things that can wait until the normal opening hours of your GP’s practice.
The medical station is there for urgent health complaints, for which you would otherwise call your doctor. The Emergency Room at the hospital is intended for serious situations that require the deployment of a medical specialist. If in doubt, call the GP post first.
In principle, it is your turn immediately because the appointment is already recorded by telephone. However, it may happen that you have to wait (for a while) because consultations are running late or because acute requests for help come in between. Especially on Saturdays it is often very busy and the waiting time can increase. The triage nurse can usually estimate how long the waiting time is.
Each region has its own service pharmacy. In a number of regions, the service pharmacy is located at the GP medical station. Below is an overview:
- General Practitioner Emergency Station North – Service Pharmacy in BovenIJ Hospital
- Huisartsenspoedpost West – Service pharmacy in OLVG West
- Huisartsenspoedpost Zuidoost – Service pharmacy in AMC
- General Practitioner Emergency Station CentrumOost – Outpatient pharmacy OLVG East (Oosterpark 9)
From 23:00 to 08:00, only the service pharmacy in OLVG West is open. Under certain conditions, medicines can also be delivered to your home. For more information about the Amsterdam pharmacies and their opening hours, check out FBA.
Normally, patients arrange repeat prescriptions with their own GP. Only in urgent cases is it possible for the GP on duty to prescribe a repeat prescription. The doctor will then prescribe as many medicines on the prescription as necessary until the next consultation hour of your own GP. Please note that the pharmacy charges extra outside office hours. These costs can amount to 40 euros and are for your own account.
No, having no transport is not a reason for the GP to make a home visit. You must arrange your own transport.
The car of the medical station is equipped for providing emergency care and has all kinds of medical equipment for this, such as a ventilator and a defibrillator. If necessary, assistance can be requested from the ambulance service.
Visiting cars are ready at all GP emergency stations. If it is medically necessary, the GP can be with you within fifteen minutes. The cars are then allowed to drive with blue flashing lights. Visits to patients who are less urgent may wait longer.
Questions about the bill you have received can be emailed to factuurvraag@hpa.nu
The doctor’s assistant acts under the responsibility of the GP on duty. All her advice is checked and assessed by the doctor. For each request for help, a registration is made for the medical file of the own GP. When we talk about a telephone consultation, it is not necessary that there has been contact between a patient and the GP at the GP post.
Yes, you can pay the costs of a visit to the medical station via the ATM.
You are obliged to take out health insurance yourself. Patients who cannot prove that they are insured must pay directly at the GP post. These patients can claim the costs afterwards if they are insured for this. This also applies to all foreign tourists.
Pins
You must pay the bill for your consultation by pin.As of January 1, 2025, the rates below will apply at General Practitioner Emergency Stations Amsterdam. These rates have been set by the Dutch Healthcare Authority (NZa). Type of consultation:
- Consultation 204.60
- Visit 306,91
- Triage consultation 35.00
If you are insured, your insurer will reimburse your contact with the GP Medical Post. If you are not insured, the costs are for your own account.
Received an invoice?
If you use the GP medical station and you do not specify a health insurer, you will receive an invoice from Famed. Famed (www.famed.nl) takes care of the invoicing for the Amsterdam GP Emergency Stations. You must pay this invoice to Famed and then you can submit it to your insurer.What is included in the basic package?
• Medical care, which includes care by general practitioners, hospitals, medical specialists and midwives;
• Hospital stay;
• Medicines (not all);
•Set;
• Maternity care;
• Patient transport.Deductible
The no-claim was abolished on 1 January 2008. As of 1 January 2016, the compulsory excess has been set at € 385.00 per year for everyone aged 18 and over. You do not pay a deductible for the treatments, consultations and visits of the GP.Then probably not all your (insurance) details are correct. Please contact Huisartsenspoedposten Amsterdam via email: factuurvraag@hpa.nu to provide your correct details.
The Dutch Healthcare Authority (NZa) is a national body that sets the rates for healthcare institutions. Every year, the NZa examines which rates GP Emergency Stations Amsterdam may charge. The rates may differ per GP medical station.
The GP medical station cannot change the amount of the bill. This is determined by the Dutch Healthcare Authority (NZa).
GP Emergency Stations Amsterdam automatically records all telephone conversations with patients, from the moment the phone is answered to the moment the connection is disconnected. The purpose of these recordings are:
- Support and investigation of calamities and incidents, complaint mediation and aggression reports;
- To be able to evaluate conversations between patients and staff in the context of training and quality purposes;
- Monitor the quality of telephone communication and, if necessary, improve it.
These conversations are stored for a maximum of two (2) years. The conversations can only be listened to by employees of the Amsterdam GP Emergency Stations for the above purposes. A patient has the right to listen to a recording of a conversation he/she has had with a triage nurse or with a general practitioner. Patients can submit a written request to the complaints officer.
Yes. All phone calls are automatically recorded and stored for five years. The conversations are recorded from the moment the telephone is answered by the GP medical station until the moment the connection with the assistant or GP is broken.
This admission is subject to a number of strict rules, both legally and internally at Huisartsenspoedposten Amsterdam. For example, the recording of the conversations has been reported to the Dutch Data Protection Authority. Within Huisartsenspoedposten Amsterdam, strict rules apply for listening to conversations.
Yes, the next working day your GP will be aware of the content of your contact with the GP medical station. Unless the wrong GP is listed.
In our region, general practitioners and pharmacists join the LSP (National Switch Point) and the Whitebox. With these computer systems, general practitioners and assistants at the medical station can securely request a summary of your medical data.
From 2013, your GP and pharmacy may only share your medical data with other healthcare providers if you give them prior permission to do so. Other healthcare providers may only request your data if this is necessary for your treatment.
You can give permission via the website ikgeeftoestemming.nl. You can fill in your details and send them with DigiD by text message. You can also print the form and give it to your healthcare provider.