{"id":51712,"date":"2023-12-11T13:25:16","date_gmt":"2023-12-11T12:25:16","guid":{"rendered":"https:\/\/huisartsenpostenamsterdam.mindd.dev\/?post_type=faq&#038;p=51712"},"modified":"2025-06-23T14:11:06","modified_gmt":"2025-06-23T12:11:06","slug":"records-the-gp-post-phone-calls-and-may-this","status":"publish","type":"faq","link":"https:\/\/huisartsenpostenamsterdam.nl\/en\/frequently-asked-questions\/records-the-gp-post-phone-calls-and-may-this\/","title":{"rendered":"Why does the Amsterdam GP Emergency Stations record telephone conversations?"},"content":{"rendered":"\n<p>GP Emergency Stations Amsterdam automatically records all telephone conversations with patients, from the moment the phone is answered to the moment the connection is disconnected. The purpose of these recordings are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Support and investigation of calamities and incidents, complaint mediation and aggression reports;<\/li>\n\n\n\n<li>To be able to evaluate conversations between patients and staff in the context of training and quality purposes;<\/li>\n\n\n\n<li>Monitor the quality of telephone communication and, if necessary, improve it.<\/li>\n<\/ul>\n\n\n\n<p>These conversations are stored for a maximum of two (2) years. The conversations can only be listened to by employees of Huisartsenposten Amsterdam for the above purposes. A patient has the right to listen to a recording of a conversation he\/she has had with a triage nurse or with a general practitioner. Patients can submit a written request to the complaints officer.<\/p>\n\n\n\n<p>More information about the processing of personal data can be found in the <a href=\"https:\/\/huisartsenpostenamsterdam.nl\/wp-content\/uploads\/sites\/23\/2025\/06\/250616-Privacy-Statement-HpA.pdf\">privacy statement of Huisartsenspoedposten Amsterdam<\/a>.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>GP Emergency Stations Amsterdam automatically records all telephone conversations with patients, from the moment the phone is answered to the moment the connection is disconnected. The purpose of these recordings are: These conversations are stored for a maximum of two (2) years. The conversations can only be listened to by employees of Huisartsenposten Amsterdam for [&hellip;]<\/p>\n","protected":false},"menu_order":19,"template":"","meta":{"_acf_changed":false,"_trash_the_other_posts":false,"editor_notices":[],"footnotes":""},"question_type":[53],"class_list":["post-51712","faq","type-faq","status-publish","hentry","question_type-medical-data"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why does the Amsterdam GP Emergency Stations record telephone conversations? - Huisartsenposten Amsterdam - English<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/huisartsenpostenamsterdam.nl\/en\/frequently-asked-questions\/records-the-gp-post-phone-calls-and-may-this\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why does the Amsterdam GP Emergency Stations record telephone conversations? - Huisartsenposten Amsterdam - English\" \/>\n<meta property=\"og:description\" content=\"GP Emergency Stations Amsterdam automatically records all telephone conversations with patients, from the moment the phone is answered to the moment the connection is disconnected. The purpose of these recordings are: These conversations are stored for a maximum of two (2) years. 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